Associate | Strategy & Transactions | Enabling Functions | Client Engagement Services | Amman
About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:
- Lead the way
- Serve with integrity
- Take care of each other
- Foster inclusion
- Collaborate for measurable impact
During your tenure as an Associate within the Client Engagement Onboarding team, you will support end-to-end onboarding for new clients and engagements, ensure a timely setup, obtain required approvals, and risk/compliance clearances by coordinating with Engagement Teams, Growth, Finance, Legal, and Risk/Compliance. Your role will involve tracking the progress, resolving blockers, and escalating issues to enable compliant delivery. You will demonstrate and develop your capabilities in the following areas:
- Run onboarding requests end-to-end (documents, approvals, closure).
- Coordinate required clearances (conflicts, business relationships, acceptance/retention, legal, unlimited liability, working-at-risk, DRB).
- Track WINs and code openings; maintain daily trackers and provide status updates to leadership.
- Monitor SLAs/aging, follow up on delays, and drive faster turnaround.
- Support lifecycle tasks (archive closed codes; escalate items >45 days to QRM; flag pricing sheet issues).
- Manage stakeholders and remove blockers across teams.
- Handle ad hoc operational support as needed.
Leadership Capabilities:
- Builds own understanding of our purpose and values; explores opportunities for impact.
- Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.
- Understands expectations and demonstrates personal accountability for keeping performance on track.
- Actively focuses on developing effective communication and relationship-building skills.
- Understands how their daily work contributes to the priorities of the team and the business.
Qualifications:
- Bachelor’s degree or professional qualification in Business, Finance, Risk/Compliance, or Computer Science, with 2–3 years of relevant experience in a comparable role or environment.
- Strong proficiency in Excel, PowerPoint, and Outlook, with demonstrated capability in accurate tracking and high-quality reporting. Experience with PowerBI would be advantageous.
- Experience using onboarding and workflow management tools (e.g., SRM or equivalent).
- Ability to validate client/engagement setup requirements and ensure the completeness and accuracy of compliance and onboarding documentation.
- Working knowledge of basic operational analytics, including turnaround time (TAT), trend analysis, and key operational metrics.
- Highly detail-oriented and well organised, with the ability to manage multiple requests and competing priorities effectively.
- Strong written and verbal communication skills, with confidence to escalate issues appropriately by providing clear context, impact, and recommended actions.
- Experience supporting client/engagement onboarding or similar operational processes.
- Experience coordinating compliance checks and clearances, including conflict checks, through to completion.
- Proven ability to collaborate with multiple stakeholders and provide structured, regular status reporting.
Nice to have:
- Experience in professional services with exposure to engagement setup and governance processes.
- Knowledge of independence and conflicts policies and client acceptance/continuance requirements.
- Experience contributing to process improvement initiatives (e.g., SLA management, automation, and dashboarding).
- Exposure to pricing governance and/or engagement financial controls.
